The renovated hotel has a lovely pool and a welcoming lobby, making it a pleasant stay. However, the restaurant service can be slow, and the bathroom layout lacks privacy, which can be awkward. Overall, a solid choice for a trip to Cotonou but could improve service and bathroom design.

attentive bar staff and a lovely pool area make for an enjoyable stay at novotel cotonuorisha

Nice stay with warm, welcoming staff.

great facilities but concerning service experiences

The facilities were quite impressive, especially the well-maintained common areas that provided a welcoming ambiance. I enjoyed the beautiful gardens that offered a peaceful retreat during my stay. The fitness center was also commendable and equipped with good equipment. Additionally, the breakfast spread exceeded expectations, featuring various options that I thoroughly appreciated.

However, there were significant issues with service interactions that need addressing.

I thoroughly enjoyed the beautiful gardens and well-kept areas that are perfect for a peaceful stroll, which I found very accessible as a senior guest. The overall decor and cleanliness made my stay truly delightful.

Staff training on customer service could improve greatly.

Loved the spacious Superior King Room! The breakfast was awesome with freshly baked croissants and a diverse selection of juices. Just wish the service could be a bit quicker ☕️.

i had a great experience at novotel. the breakfast was excellent with a variety of options. the location made it easy to explore nearby attractions.

would recommend

Nice garden for relaxing. staff needs better training for service quality.

The gardens here are stunning. Well-kept paths and beautiful greenery made morning walks enjoyable. The breakfast selection impressed me, with both hot and cold options. Staff at the reception were friendly, making the check-in process smooth. However, the bar staff could use some training. They seemed more focused on chatting than attending to guests. Once, a staff member entered my room unannounced, which was unsettling. Overall, the atmosphere felt welcoming, but the service issues dampened the experience somewhat.

Good place with excellent wi-fi, a fitness center, and a cute bar lounge. The staff even helped me with directions during my first stay. I highly recommend it for a relaxing holiday!

I had a comfortable stay with a lovely pool and delicious seafood pasta, but the TV remote wasn’t fixed during my stay. Would definitely come back again!

Couldn't recommend more for a stopover

Comfortable room, convenient amenities, and a friendly atmosphere make this hotel an ideal choice for a quick stay, especially with the lovely outdoor swimming pool and free breakfast that set the right tone for the day.

Nothing to be said.

The staff made a good impression at first, but

their attitude quickly changed, making me feel uncomfortable during my stay. While the hotel amenities were decent, the inconsistent service really impacted the overall experience. It felt like a missed opportunity for what could have been a great vacation.